Contact

Contact National Restoration Construction

Call (206) 883-0333 for 24/7 emergency restoration in Federal Way and surrounding areas. Free estimates. Direct insurance billing.

If water is spreading, smoke is still in the air, or you’re facing something you can’t wait on — call (206) 883-0333 right now. Every hour matters, and someone answers around the clock.

For Emergencies

Flood water, fire damage, sewage backup, biohazard — these don’t wait for business hours, and neither do we. Call (206) 883-0333 any time, day or night, and a live team member will pick up, not a voicemail box. While you wait for a technician to arrive, stay out of standing water if there’s any chance of electrical contact, open windows if smoke odor is heavy, and don’t run HVAC systems that could spread contaminated air. We’ll walk you through anything else on the phone before we get there.

For Estimates and Non-Urgent Inquiries

If you’re not in an active emergency — you noticed a slow leak last week, you want a mold inspection scheduled, or you have questions about an insurance claim in progress — email us at [email protected] or use the contact form on this page. We respond to non-emergency messages within one business day, typically sooner. If your question involves an open insurance claim, have your claim number handy; it speeds things up considerably.

Where We’re Located

Our office and dispatch hub sits at 1530 S Dash Point Rd, Federal Way, WA 98003, near the intersection of Federal Way and the Puget Sound shoreline communities. From here we run crews across the South King County and Pierce County corridor — including Tacoma, Auburn, Kent, Renton, Burien, Des Moines, Puyallup, and surrounding areas. If you’re unsure whether you’re in our service area, call or email; we’d rather tell you directly than have you guess.

Frequently Asked Questions

How fast can you get to my property after I call?

For active emergencies in our core service area — Federal Way, Tacoma, Auburn, Kent, and nearby communities — we typically have a technician on-site within 60 to 90 minutes of your call. Response times to the outer edges of our service area may run slightly longer, but we'll give you an honest ETA when you call.

Do you really answer calls after midnight and on weekends?

Yes. The (206) 883-0333 number is staffed 24 hours a day, 7 days a week, including holidays. You will reach a person, not an answering service that takes a message and calls back in the morning. Water damage and fire damage don't follow a 9-to-5 schedule, and our dispatch doesn't either.

Do you work on commercial properties, or only residential?

Both. We hold a General Contractor Certificate of Registration (#NATIORC792M6) and regularly work in apartment complexes, retail spaces, office buildings, and light industrial facilities alongside single-family homes and condos. Commercial jobs often involve coordinating with property managers and tenants simultaneously — that's a routine part of how we operate.

Can you bill my insurance company directly, or do I have to pay upfront?

We work directly with most major property insurance carriers and can bill them directly in most cases, which means you're typically only responsible for your deductible. We'll document the damage thoroughly — photos, moisture readings, scope of loss — in the format adjusters need. If you have questions about a specific carrier or an existing claim, bring it up when you call or email and we'll clarify what to expect.

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